While you can always shop Nantucket Canvas online, we love getting the chance to meet our customers in person.

Throughout the year, you can find us at select retailers, pop-ups, events, and other special locations.

For our latest in-person shopping opportunities, follow @nantucketcanvas on Instagram and sign up for our email list. We’ll always share where the N.C.C. The crew is headed next.

We’d love to hear from you!

For questions about an order, product, sizing, partnership, or anything else about Nantucket Canvas, please contact our support team at info@nantucketcanvas.com.

Please include your order number when contacting us about an existing order, so our team can assist you as quickly as possible.

Thank you for supporting Nantucket Canvas Company. We’re always happy to help!

Fit can vary depending on the style and intended silhouette of each Nantucket Canvas piece.

We recommend reviewing the product description and size guide on each product page before ordering. If a particular piece is designed to have an oversized, relaxed, fitted, or unisex fit, we’ll note that in the product details.

When between sizes, we recommend considering how you prefer the piece to fit and referencing the measurements provided for that specific style.

Our apparel is designed to be worn, lived in, and enjoyed season after season.

Because materials and construction vary between pieces, always refer to the care label inside your garment for the most accurate instructions.

For specialty pieces — particularly items featuring sailcloth, embroidery, appliqué, hand-painted artwork, or other unique details — additional care may be required.

Following the individual care instructions will help preserve the color, shape, detailing, and craftsmanship of your piece over time.

Our jewelry is designed with quality, longevity, and everyday wear in mind.

All Nantucket Canvas jewelry is crafted from solid sterling silver and solid gold. Some of our pieces are embellished with genuine stones, mother of pearl, pearls, and enamel. Depending on the piece, our sterling silver-based jewelry is offered in three different ways. Your piece will come to you either in raw silver, silver plated or silver coated with genuine rhodium or silver clad in genuine 14k gold. 

Each design begins with our coastal point of view and is created to feel timeless rather than trend-driven. Our pieces are meant to remind you of days by the water and be worn season after season.

While our jewelry is inspired by life on the water, we recommend removing your pieces before swimming, showering, exercising, or entering saltwater or chlorinated water.

Repeated exposure to water, salt, chlorine, lotions, perfumes, and other chemicals can affect the finish of plated jewelry over time.

A little extra care will help keep your Nantucket Canvas jewelry looking its best for seasons to come.

Sterling silver naturally reacts with its environment over time, and plated finishes can gradually change with regular wear. This is a normal characteristic of precious metals and does not mean your jewelry is defective.

How quickly a piece changes can depend on wear, moisture, skincare products, perfumes, chemicals, and how it is stored.

Proper care and storage will help preserve the original finish of your jewelry for as long as possible.

Treat your Nantucket Canvas jewelry with care, and it will remain part of your collection for years to come.

Avoid prolonged exposure to water, saltwater, chlorine, perfumes, lotions, hairspray, cleaning products, and other chemicals. When you’re not wearing your jewelry, we recommend storing each piece in a cool, dry place.

After wearing, gently wipe your jewelry with a soft, dry cloth before storing it.

Avoid abrasive cleaners, polishing compounds, or harsh jewelry-cleaning solutions on gold-plated, rhodium-plated, or enamel pieces, as these can damage the finish.

We want you to genuinely love your Nantucket Canvas pieces.

Eligible merchandise may be returned for store credit within 30 days of delivery. Items must be unworn, unused, and in their original condition with all original tags and packaging intact.

Items showing signs of wear, washing, alterations, damage, odors, or other use will not be accepted.

Please note that sale items, pre-order items, personalized pieces, custom pieces, and hand-painted pieces are final sale and are not eligible for return.

If you have a question or concern about your order, please contact our support team at info@nantucketcanvas.com.

If your item is eligible for an exchange, we’re happy to help when inventory allows.

Because many of our pieces are produced in limited quantities, we cannot guarantee that your preferred size, color, or style will still be available.

Please contact our team at info@nantucketcanvas.com as soon as possible, and we’ll help determine the best option for you.

Yes. All sale items are final sale and cannot be returned.

We recommend reviewing product details and sizing information carefully before purchasing a sale item.

If you have a concern with an item you received, please contact our support team at info@nantucketcanvas.com, and we’ll be happy to assist you.

No. Because personalized, custom, and hand-painted pieces are created specifically for you, all personalized, custom, and hand-painted pieces are final sale and cannot be returned or exchanged.

This includes custom artwork, personalization, initials, and other made-to-order modifications.

Part of what makes these pieces special is that no two are exactly alike. Slight variations in hand-painted and handmade details are part of the character of the piece and are not considered defects.

From time to time, some of our most-loved pieces may be available for pre-order.

A pre-order allows you to reserve an item before it is ready to ship. Many Nantucket Canvas pieces are produced thoughtfully and in limited quantities, and offering pre-orders allows us to better understand demand while being intentional about how much we produce.

It also gives you the opportunity to secure a piece before it officially arrives.

Estimated shipping timelines for pre-order items will be listed on the individual product page.

Because production timelines can vary by piece, we recommend checking the product description before placing your order. While we know waiting for your order can be difficult, we promise we’re just as excited for it to arrive as you are!

You’ll receive tracking information by email as soon as your pre-order is on its way.

Your in-stock items will ship separately from your pre-order item. This allows us to get your available Nantucket Canvas pieces to you without making you wait for your pre-order to arrive.

You will receive separate shipping confirmations and tracking information for each shipment.

Yes. All pre-order items are final sale and cannot be returned or exchanged.

Because pre-order pieces are reserved specifically for you and produced based on anticipated demand, we are unable to accept returns or exchanges on these items.

Please review all product details, sizing information, and estimated shipping timelines carefully before placing your pre-order. If you have any questions before ordering, our team is always happy to help at info@nantucketcanvas.com.

Once your order has been placed, you’ll receive an order confirmation email with your purchase details. When your order has been packed and is on its way, you’ll receive a shipping confirmation email with tracking information.

If you have not yet received a shipping confirmation, your order is most likely still being prepared by our team. We appreciate your patience as we get your Nantucket Canvas pieces ready for their journey to you!

Please allow 5–7 business days for your order to be processed and shipped.

Once your order is on its way, you’ll receive a shipping confirmation email with tracking information so you can follow it along the way.

Please note that processing times may be slightly longer during launches, holidays, pop-ups, and other high-volume periods.

We begin processing orders as quickly as possible, so we cannot guarantee that a shipping address can be changed after an order has been placed.

If you notice an error in your shipping information, please contact us as soon as possible at info@nantucketcanvas.com. If your order has not yet been processed, we’ll do our best to help.

We always recommend double-checking your shipping information before completing checkout.

Because we work to process orders quickly, we cannot guarantee changes or cancellations once an order has been submitted.

If you need to make a change, please contact us as soon as possible at info@nantucketcanvas.com, and our team will do our best to accommodate your request before the order is processed.